FAQs & Help

    • We accept payments by all types of credit/debit cards (AMEX, Visa, Mastercard, Apple Pay, Google Pay) and also Paypal.
The online payment doesn’t work, what should I do ?
    • If a problem occurs during the payment of your order, you can change to another browser (Google Chrome, Mozilla Firefox, Internet Explorer, Safari), or use a different device (for example: if you are on a smartphone/tablet change to a laptop).
    • If the problem persists, try changing your payment method, or ask your bank for assistance.
How is the payment secured ?
  • The online shop uses the Shopify e-commerce solution. This solution has been developed so that you can make your payments in an ergonomic and user-friendly environment with optimum security and respect for private life.
  • Furthermore, we never save your payment information on our website.
Has my order been validated ?
    • It can happen that the validation of your order takes up to 10 minutes, you’ll then receive a confirmation by email. If you do not see the email in your inbox, please check your junk/spam folder.
How can I track my order ?
  • You can follow the different steps of the shipment by connecting to your customer account. Your order will go through the following stages: 'Confirmed', 'In course of preparation' and finally 'Despatched'. We will also send those information to you by email.
  • When your order is passed to the carrier, you will receive another email giving you the package number which will allow you to follow its journey.
  • If you do not see the email in your inbox, please check your junk/spam mail.
I want to change the delivery address, what should I do ?
  • Before confirming your order, you can "Add a New Address" which will then automatically be taken into account.
  • If you have already placed your order, please contact our Customer Service by email info@missypink.com

Where do you ship ?

  • We Ship Worldwide

How long does the delivery take ?

Transit times varies by city, state and country of the delivery address.
  • UK Mainland - 2-3 business days
  • UK Highlands & Islands - 3-4 business days
  • Western Europe - 5-7 business days
  • Eastern Europe - 10-14 business days
  • North America & Canada - 5-14 business days
  • South America - 12-28 business days
  • Russia - 15-30 business days
  • North Africa - 15-30 business days
  • South Africa - 15-30 business days
  • India - 12-28 business days
  • Middle East - 7-14 business days
  • Australia & New Zealand - 7-14 business days 

 

I did not receive all the items I ordered, what should I do ?

    • This can happen when several orders were placed during the same time period for the same item for which there was little stock left.
    • When this unusual event occurs, you will be notified by email (If you do not see the email in your inbox, please check your junk/spam mail) and reimbursed after few days according to the payment method you used.
I received a different product than the one I ordered, what should I do ?
    • If you received an article that does not correspond to your order, please send us one or two photos of the article at info@missypink.com
How to I return a product, and how long do I have to do so ?
  • You have 30 days from the moment you received the package or picked it up at a pick-up station to return it. The products must be returned in their original packaging with their labels in a perfect state.To return a product, please follow these three steps:
    • Go directly to the contact us page here 
    • Fill your order number and your email address to complete the request.
    • We will contact you through email and send all the instructions.
Return Shipping Fees ? 
    • You are responsible for any return shipping fees. Returns should be paid directly to the carrier of your choice unless the item you have received has a defect or is "not working as it should". 
When will I be reimbursed ?
  • Returns can take up to 2 to 5 working days to arrive.
  • When delivered in our warehouses, our logistic team has up to 14 days to process the package.
  • You’ll receive a confirmation email once the reimbursement has been executed. The amount of time it will take for you to receive the credit is determined by your bank and the payment method used.
How will I be reimbursed ?
    • Once your package has been returned and processed in our warehouse, you’ll be refunded on the payment method you used for the purchase. We invite you to check your bank account or PayPal account within 10 days in order to check if the reimbursement has been done.
What is the procedure to follow when my item has a defect ?
  • If you think that your article has a defect, please contact us at returns@missypink.com with the following information :
  • Your order number or if you do not have it the date of your purchase
  • The name of the product / a photo of its label
  • One or two photos picturing the defect
  • We’ll reach back to you by email in 48h.



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